Redress

When you as a customer, living in an EU-country, have a problem with us as a trader regarding the product or service you bought, you can settle your dispute out-of-court through here: http://ec.europa.eu/odr.
Please, do not forget to indicate our e-mail address; storm@stormtextil.dk.
 

Sales and delivery

Orders without print

Orders will be packed and shipped the same day, if the order is given before 11 am.

Orders with print or mounting of transfer prints Delivery time is 10 business days from the receipt of eligible print files.
Transfers (unmounted) Delivery time is 5 business days from receipt of eligible print files.
Express delivery
 
Orders with direct print and transferring of transfers can, if necessary, be delivered within 6-9 business days. In special cases within 3-5 business days.
Prices All prices are in EUR and excl. VAT and freight.
Administration fee To sales under 65,- EUR (excl. shipping, VAT and added costs) an administration fee of 7,- EUR will be added.
Payment Netto cash.
Ordering Orders can be made in our webshop or sent per mail to storm@stormtextil.dk
Changing an order The forwarded order confirmation must be checked. If no objection has been made to this within 3 business days, we regard the order confirmtion as approved.
Cancelling an order If an order is cancelled later than 3 business after receipt of order confirmation, Storm Textil will invoice full expenses related to the order.
Customer's own goods Delivery of customer goods must be performed with a specified packing list that matches the order given. Controlling and counting customer goods are feed 0,25 EUR/pc.
Mounting of transfers If mounting customer's own transfers Storm Textil will charge for min. 10 transfers.
Printing mistakes If printing customers own goods, only the print is replaced.
Embroidery mistakes If embroidering customers own goods, only the embroidery is replaced.
MOQ prints Min. 10 pcs. will be invoiced.
Test print 10 pcs. in the appropriate printing price category + frames.
Repeat orders Films will not be invoiced in case of repeat orders.
Repeat embroidery orders 1/2 price on initial costs in case of repeat embroidery orders. 
NB Embroidery After embroidery, tension marks from embroidery frame may occur on the fabric.
After embroidery, there may stay small leftover pieces of tear-away stabilizers on the fabric, which disappear after wash.
Colors and quality correspond to the approved test-embroidery – ask for it.
On customer-delivered goods, it may be necessary to make test embroidery on delivered goods.
The layout with position and size of embroidery must be approved by the customer before embroidering.
Size +/- 2 cm variation in sizes of textile products may occur.
Colors The color of the print on fabric is not 100% identical to the color of the print on paper or the color on computer screen.
Washing Textile products are recommended to be washed with quality detergent, at max. 40 °C and turned inside out, in order to maintain the quality of the fabric and the print.
Delivery Ab Brønderslev, DK with post, GLS, UPS or truck.
Delivery time Without print: from day to day, if order is given before 11 am.

With print: normally 10 business day from the receipt of complete order including print ready files.
Quantities With print orders it must b accepted that the quantity delivered can vary with +/- 3% compared to quantity ordered.
Express fees Delivery time 3-5 business days: +0,14 EUR/pc, minimum 54,- EUR.
Delivery time 6-9 business days: +0,07 EUR/pc, minimum 34,- EUR.
- from receipt of order including print ready files.
Claims Claims must be made within 3 days of receiving the goods. If the order confirmation has been approved, no claims can be made regarding prices, print placement, prints colours, or similar.
 
Delivery time
The map shows the approximate delivery time within Europe.

Any questions? Please, contact our sales department; storm@stormtextil.dk or +45  98 80 07 98.